Refund and Cancellation Policy

Last Updated: October 2, 2026

⚠️ Important Notice

This service and all contractual terms are provided in English only.
By using this service, you confirm that you understand and agree to these terms.

1. Subscription Cancellation (Withdrawal)

Monthly plans paid by credit card (Premium / Premium JRA / Premium NANKAN) can be cancelled at any time with the "Withdraw" button under "Account management" on your dashboard (My Page), or by contacting us at analytics@tirol.link. There is no minimum contract period. A confirmation screen is shown before the withdrawal is finalized. Upon withdrawal:

  • Withdrawal takes effect immediately: your access to paid features ends at the moment the withdrawal is confirmed, even if your current billing period has not ended
  • The remaining days of the current billing period cannot be used after withdrawal. If you wish to use them, please do not withdraw until you no longer need the service
  • You will not be charged for any subsequent billing periods
  • No prorated refunds are provided for the remaining days of the current billing period
  • A withdrawal cannot be undone. To use the service again, please sign up for a new subscription
  • Your account data will be retained for 90 days, after which it may be permanently deleted

2. Refunds

Because the Service provides digital content that is available immediately after payment, payments are not refundable once completed. This applies to monthly plans, annual and lifetime plans paid by bank transfer, and the Premium Plus one-time purchase.

  • No prorated refunds are provided when a subscription is cancelled (withdrawn), including for the unused days of the current billing period
  • Exceptions: refunds required by applicable law, duplicate or erroneous charges caused by us, or cases where the Service was not provided at all due to reasons attributable to us

3. Payment Issues and Disputes

If you believe you were charged in error, or have any payment-related issue, please contact us at analytics@tirol.link with your registered email address so we can assist you promptly.

4. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Service after any changes constitutes acceptance of the new policy.

5. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: analytics@tirol.link
Seller: tirol data labo（特定商取引法に基づく表記）